Return & Exchanges

Cancellation Policy

You may cancel your order within 24 hours of purchase for a full refund.

After 24 hours, your order may already be in processing or production. In this case, a 20% fee will be applied to cover material and processing costs.

Customized, personalized, or engraved items may enter production shortly after an order is placed. If you choose to cancel a customized order after production has started, a 50% fee will be charged to cover customization and material processing costs.

If you have any questions or need assistance with your order, don't hesitate to get in touch with our customer support team:

Email: service@darkivo.com

Return & Exchange Instructions
1. Items returned without authorization will not be accepted.
2. The time frame for return & exchange must not exceed 30 days from when the original order was received.
3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
4. Please use the Local Post Office when returning goods. If we fail to receive a return parcel for returning through other carriers, the buyer needs to undertake the loss.
5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.

Note:
1, Return address isn't the address on your package, so please contact our customer service firstly and get a return authorized.
2, Product with “engravings", "customized", "personalized", "photo", "personal custom jewelry", and final sale are unavailable for return and exchange.
3, Return and reship cost is on the buyer.
4, Although you may have enjoyed free or undervalued shipping, the original shipping fee is non-refundable. Postage cost will be deducted if it was a free shipping order.
5, For the United Kingdom and EU countries, 20% of Value-added taxes (VAT) will be deducted.
6, Once the product is delivered and the order transaction is completed, if there are any after-sales problems with the order, the customs insurance will not be refunded.

Darkivo will resend a new product under the following circumstances.
1. Customer received the wrong item.
2. The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact Darkivo customer service within 48 hours of receiving their order.)

Refunds
Refund & Exchange will be processed within 7 working days once get the return package. The refund will be issued to your original payment account.