Where is your company located?
Our company is headquartered in Hong Kong, with operations and partners supporting customers worldwide.
How long does it take to process my order?
Delivery Time = Processing Time + Shipping Time. Processing time differs from product to product. Some popular styles can be shipped out within 24 hours, while engraved or custom orders may take up to 3-10 business days. Shipping time depends on the shipping method you selected. For more information, please check
Shipping & Delivery.
Can I cancel or change my order?
Orders can be canceled within 24 hours of purchase for a full refund. After 24 hours, the order may already be in processing and a cancellation fee may apply. If you need assistance, please contact us as soon as possible at service@darkivo.com
What materials are your jewelry made from?
Our products are made from carefully selected materials such as stainless steel, gold-plated steel, 925 sterling silver, tungsten, and titanium, chosen for durability and everyday wear.
Will the jewelry tarnish or fade?
Our jewelry is designed for durability and everyday wear. With proper care, it can maintain its appearance for a long time.
Are the stones real diamonds?
Our jewelry mainly features 5A cubic zirconia or moissanite, selected for their brilliance and durability. They provide a beautiful sparkle while offering a more affordable alternative to traditional gemstones, making them perfect for everyday wear.
How long does shipping take?
Delivery Time = Processing Time + Shipping Time Shipping time depends on the shipping method you selected.
- Expedited Shipping: 3–5 business days
- Standard Shipping: 5–8 business days
- Free Shipping: 9–12 business days (orders over $69)
For more information, please check
Shipping & Delivery.
What is your return policy?
We offer a 30-day return policy for your peace of mind. If you're not satisfied with your purchase, you may return the item unused and in its original packaging. Once the return is approved, the refund will be issued to your original payment method
Are customized items eligible for return?
Because customized items are made specifically for you, they are generally not eligible for return or exchange unless there is a quality issue.
Use this text to answer questions in as much detail as possible for your customers.
